:root{--bg:#f5f6f4;--paper:#fff;--ink:#213335;--muted:#83908e;--line:#e8ede9;--green:#197e6b;--green-light:#eaf5ef;--sidebar:#142a2b;--orange:#bc8c38;--red:#b64a4d;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;font-size:14px;color:var(--ink);background:var(--bg)}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}a{color:var(--green);text-decoration:none}button,input,textarea,select{outline:none}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid #4fb69d;outline-offset:3px}button{border:0;background:none;color:inherit}svg{width:19px;height:19px;stroke:currentColor;fill:none;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;vertical-align:middle;flex-shrink:0}.shell{display:grid;grid-template-columns:222px 1fr;height:100dvh}.sidebar{background:var(--sidebar);color:#b5c8c4;display:flex;flex-direction:column;padding:28px 16px 17px}.brand{display:flex;gap:11px;align-items:center;color:#fff;margin:0 9px 33px}.brand-mark{background:#32967e;color:#fff;border-radius:11px;padding:9px;display:flex}.brand strong{display:block;font-size:18px;letter-spacing:-.5px}.brand small{font-size:10px;letter-spacing:2px;color:#8fa9a3;display:block;margin-top:5px}.nav-label{font-size:9px;font-weight:700;letter-spacing:1.6px;color:#72928b;padding:9px 12px}.nav-item{display:flex;align-items:center;gap:11px;width:100%;padding:12px;border-radius:7px;font-size:12px;margin:3px 0;text-align:left}.nav-item:hover{background:#ffffff09}.nav-item.active{background:#2b4744;color:#e4f4e9}.nav-item .count{margin-left:auto;background:#ffffff13;border-radius:4px;min-width:21px;text-align:center;padding:2px;font-size:10px}.nav-spacer{height:23px}.sidebar-bottom{margin-top:auto}.workspace-note{border:1px solid #45605a70;border-radius:10px;padding:14px;margin:20px 6px;font-size:11px;color:#91aca4;line-height:1.6}.workspace-note b{color:#c7ddd5;display:block;font-size:12px}.profile{padding:13px 8px 0;border-top:1px solid #ffffff10;display:flex;align-items:center;gap:10px}.avatar{height:32px;width:32px;border-radius:9px;display:grid;place-items:center;background:#e7ede7;color:#69816f;font-size:11px;font-weight:700;flex-shrink:0}.avatar.staff{background:#36564c;color:#d3e9d9}.profile small{display:block;color:#829e97;font-size:10px;margin-top:3px}.profile .logout{margin-left:auto;color:#8da79e}.main{min-width:0;display:flex;flex-direction:column;overflow:hidden}.topbar{height:69px;display:flex;align-items:center;gap:14px;padding:0 29px;border-bottom:1px solid var(--line);background:#ffffffb3;flex-shrink:0}.breadcrumb{color:#86938e;font-size:12px}.breadcrumb b{color:#334840;font-weight:500}.top-actions{margin-left:auto;display:flex;align-items:center;gap:15px}.live{font-size:10px;color:#73847c;display:flex;align-items:center;gap:6px}.dot{height:6px;width:6px;background:#4c9c71;border-radius:50%;display:inline-block}.pill{font-size:10px;display:inline-flex;align-items:center;gap:5px;border-radius:5px;padding:5px 8px;background:var(--green-light);color:var(--green);white-space:nowrap}.pill.orange{background:#fbf4e6;color:#ae8139}.pill.gray{background:#f0f2ef;color:#87928b}.pill.red{background:#faeeee;color:var(--red)}.content{padding:25px 28px;overflow:auto;flex:1;min-height:0}.page-head{display:flex;align-items:center;gap:15px;margin-bottom:22px}.page-head h1{font-size:24px;letter-spacing:-.8px;margin:0;font-weight:600}.page-head p{color:var(--muted);font-size:11px;margin:8px 0 0;line-height:1.5}.page-head .right{margin-left:auto}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:10px 15px;border:1px solid var(--line);border-radius:7px;background:#fff;font-size:11px;font-weight:500;white-space:nowrap}.btn:hover{background:#f7f9f6}.btn.primary{background:var(--green);border-color:var(--green);color:#fff}.btn.primary:hover{background:#126a58}.btn.danger{color:var(--red)}.btn.small{padding:7px 10px;font-size:10px}.btn.icon{padding:7px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:13px;margin-bottom:22px}.stat{padding:17px 19px;background:#fff;border:1px solid var(--line);border-radius:9px}.stat .label{font-size:10px;color:#89958d;display:flex;align-items:center;gap:7px}.stat .value{font-size:27px;letter-spacing:-1px;margin-top:12px;font-weight:500}.stat .hint{font-size:9px;color:#91a096;margin-top:7px}.inbox{display:grid;grid-template-columns:290px minmax(360px,1fr) 275px;border:1px solid var(--line);border-radius:10px;background:#fff;min-height:480px;height:calc(100dvh - 284px);overflow:hidden}.ticket-list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}.list-toolbar{padding:15px;border-bottom:1px solid var(--line)}.search{display:flex;align-items:center;gap:6px;background:#f6f8f5;border:1px solid #eef1ec;border-radius:6px;padding:8px 10px;color:#8b978e}.search svg{width:15px;height:15px}.search input{width:100%;border:0;background:none;font-size:10px;color:var(--ink)}.tabs{display:flex;gap:6px;margin-top:13px}.tab{font-size:10px;color:#91a096;padding:6px 9px;border-radius:4px}.tab.active{background:var(--green-light);color:var(--green);font-weight:600}.ticket-items{overflow:auto;flex:1}.ticket-item{display:block;width:100%;text-align:left;padding:17px 16px;border-bottom:1px solid #f0f3ef;border-left:3px solid transparent}.ticket-item:hover{background:#fafbf8}.ticket-item.selected{background:#f0f7f1;border-left-color:#298b6f}.ticket-item-head{display:flex;gap:9px;align-items:center}.ticket-item 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var(--line);background:#fff;overflow:auto}.context-section{padding:19px;border-bottom:1px solid var(--line)}.context-title{display:flex;gap:8px;align-items:center;font-size:11px;font-weight:600;margin-bottom:17px}.context-title svg{width:16px;height:16px;color:#8c9c8f}.client-card{display:flex;gap:10px;align-items:center;margin-bottom:17px}.client-card b{font-size:11px}.client-card small{display:block;font-size:10px;color:var(--muted);margin-top:5px}.kv{display:flex;justify-content:space-between;gap:10px;font-size:10px;margin:12px 0;color:#94a08e}.kv span:last-child{color:#5e725f;text-align:right;overflow-wrap:anywhere}.helper{font-size:10px;color:#94a08f;line-height:1.8}.ai-card{border:1px solid #dfeadf;background:#f6faf3;border-radius:8px;padding:13px;margin-top:12px}.ai-card .ai-label{color:var(--green);font-weight:600;font-size:10px;margin-bottom:8px}.ai-card p{font-size:11px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.ai-note{border-top:1px solid 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p{font-size:12px;color:#7b8e7c;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.card-footer{display:flex;gap:8px;margin-top:20px;align-items:center;flex-wrap:wrap}.card-meta{display:flex;align-items:center;justify-content:space-between;font-size:10px;color:var(--muted)}.table-wrap{border:1px solid var(--line);border-radius:9px;overflow:auto;background:#fff}table{width:100%;border-collapse:collapse;text-align:left}th{font-size:9px;letter-spacing:.5px;color:#94a38e;background:#f9fbf7;padding:15px;font-weight:500}td{padding:14px 15px;border-top:1px solid var(--line);font-size:11px;line-height:1.7}td code{font-size:10px;white-space:pre-wrap;overflow-wrap:anywhere;color:#7c8d78}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;max-width:1100px}.settings-grid .card h3{margin:0 0 20px}.form-row{margin-bottom:17px}.form-row label{display:block;font-size:11px;margin-bottom:7px;color:#788c7a}.input,.form-row input,.form-row textarea,.form-row select{width:100%;padding:11px 12px;border:1px solid #dfe7dc;border-radius:6px;background:#fff;font-size:12px;color:var(--ink)}.form-row textarea{min-height:110px;resize:vertical;line-height:1.6}.login-screen{min-height:100dvh;display:grid;grid-template-columns:1fr 1fr}.login-brand{background:var(--sidebar);padding:70px;display:flex;flex-direction:column;justify-content:center;color:#eef5ec}.login-brand .brand{margin:0 0 60px}.login-brand h1{font-size:48px;font-weight:400;letter-spacing:-2px;line-height:1.2;max-width:500px;margin:0 0 25px}.login-brand p{color:#8eaba0;max-width:380px;line-height:1.9;font-size:13px}.login-form-wrap{display:flex;align-items:center;justify-content:center;padding:35px}.login-form{width:340px}.eyebrow{font-size:10px;letter-spacing:2px;color:#8b9d88;margin-bottom:15px}.login-form h2{font-size:27px;font-weight:500;letter-spacing:-1px}.login-form>p{color:var(--muted);font-size:12px;margin-bottom:32px;line-height:1.8}.login-form .btn{padding:13px}.login-foot{font-size:10px;color:#a4ac9f;margin-top:22px;text-align:center}.form-error{font-size:12px;color:var(--red);line-height:1.6;margin:12px 0}.boot{padding:100px;text-align:center;color:var(--muted)}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);padding:13px 20px;border-radius:8px;background:#1e3931;color:#fff;font-size:12px;box-shadow:0 10px 35px #14332222;z-index:50;display:none;max-width:90vw}#toast.show{display:block}#toast.error{background:#93464a}dialog{border:0;border-radius:13px;padding:28px;width:min(520px,92vw);color:var(--ink);box-shadow:0 20px 90px #10291c33}dialog::backdrop{background:#122a286b;backdrop-filter:blur(3px)}dialog h2{font-size:20px;font-weight:500;margin:0 0 22px}.dialog-footer{display:flex;justify-content:flex-end;gap:9px;margin-top:24px}.import-summary{background:#f2f7ee;border:1px solid #e3ebdf;border-radius:7px;padding:15px;margin:15px 0;font-size:12px;line-height:1.9}.import-summary small{display:block;color:#89967d;font-size:11px;margin-top:10px}.feedback-diff{display:grid;grid-template-columns:1fr 1fr;gap:14px}.feedback-diff>div{background:#f7f9f4;padding:15px;border-radius:6px}.feedback-diff small{color:#8c9c83;font-size:10px}.feedback-diff p{font-size:11px}.incident-banner{background:#fff7e8;border:1px solid #f1e3c4;border-radius:7px;padding:11px 14px;font-size:11px;margin-bottom:18px;display:flex;gap:9px;align-items:center}.mobile-toggle{display:none}.subtle{color:var(--muted);font-size:11px}.status-select{border:1px solid var(--line);background:#fff;padding:7px;border-radius:5px;font-size:10px;max-width:130px}.inline-file{display:none}
@media(min-width:1650px){.inbox{grid-template-columns:330px minmax(400px,1fr) 305px}.content{padding:28px 35px}.message{max-width:78%}}@media(max-width:1250px){.inbox{grid-template-columns:255px 1fr 230px}.shell{grid-template-columns:190px 1fr}.content{padding:22px 18px}.sidebar{padding-left:10px;padding-right:10px}.context-section{padding:15px}.topbar{padding:0 18px}.inbox{height:calc(100dvh - 280px)}}@media(max-width:1050px){.context{display:none}.inbox{grid-template-columns:270px 1fr}.settings-grid{grid-template-columns:1fr}.shell{grid-template-columns:175px 1fr}.brand strong{font-size:16px}.stat{padding:14px}.stats{gap:8px}.topbar .pill{display:none}}@media(max-width:760px){.shell{grid-template-columns:1fr}.sidebar{display:none;position:fixed;inset:0 auto 0 0;width:225px;z-index:30}.sidebar.visible{display:flex;box-shadow:0 0 0 100vw #142a2b55}.mobile-toggle{display:inline-flex}.topbar{height:57px;padding:0 15px}.content{padding:18px 12px}.page-head h1{font-size:21px}.page-head .right .btn{padding:8px}.stats{grid-template-columns:repeat(2,1fr);margin-bottom:15px}.stat{padding:12px}.stat .value{font-size:24px;margin-top:7px}.stat .hint{display:none}.inbox{height:calc(100dvh - 290px);min-height:450px;grid-template-columns:1fr}.inbox.has-ticket .ticket-list{display:none}.inbox:not(.has-ticket) .conversation{display:none}.chat-head{padding:12px}.messages{padding:14px}.chat-head .right{gap:3px}.login-screen{grid-template-columns:1fr}.login-brand{display:none}.login-form-wrap{min-height:100dvh}.page-head{flex-wrap:wrap;gap:10px}.page-head .right{margin-left:auto}.feedback-diff{grid-template-columns:1fr}.top-actions{gap:7px}.cards{grid-template-columns:1fr}}

.inbox{position:relative}.context-toggle{display:none}@media(max-width:1050px){.context-toggle{display:inline-flex}.inbox.show-context .context{display:block;position:absolute;right:0;top:0;bottom:0;width:min(320px,100%);z-index:20;box-shadow:-10px 0 30px #142a2b22}}